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Shipping policy

SHIPPING AND HANDLING

ORDER PROCESSING

Orders placed on www.weare-notfriends.com are processed Monday-Friday (Excluding major holidays) and shipped within 1-3 business days.

  • Please note requesting a cancellation is not guaranteed and is a request.
  • During Peak periods and orders placed over the weekend, cancellations may not be possible. 
  • If you have any questions about tracking number send an e-mail to sales@weare-notfriends.com

SPAIN SHIPPING

We offer the following Shipping rates to the Spain: 

  • Standard Flat Rate – 2.90€
  • Balears Island - 6.90€
  • Canary Island - 3.90€ (3-5 business days)

INTERNATIONAL (GLOBAL-E) ORDER PROCESSING

We offer the following Shipping rates to the Europe: 

  • Standard Flat Rate – 6.90€

Europe Orders will be subject to:

  • Your order will be delivered by Mailboxes. 
  • If you have any questions about tracking number send an e-mail to sales@weare-notfriends.com
  • Global-E will act as the seller of record for these orders.
  • Your bank statement could reflect either Global-E and/or Shopify as the seller.

INTERNATIONAL DUTIES AND TAXES

Orders placed on www.weare-notfriends.com are processed Monday-Friday (Excluding major holidays) and shipped within 5-10 business days.

We offer the following Shipping rates to the Europe: 

  • UK – 12.90€
  • USA - 12.00€
  • ASIA - 18.00€
  • Rest of the world - 20.00€

Payment of duties at checkout covers the following:

  • Your order will be delivered by Mailboxes. 
  • If you have any questions about tracking number send an e-mail to sales@weare-notfriends.com
  • The payment of stated fees at the time of checkout (Customs duties/taxes)
  • All applicable sales tax, duties and customs charges are determined by your local government and vary by province.
  • Once your order has been received, duties and taxes are non-refundable.
  • If for any reason you receive an email from DHL or your local customs agency asking for additional payment, Reach out to sales@weare-notfriends.com.

For more information E-mail us at sales@weare-notfriends.com or visit our Live Chat. Customer Support Hours are Monday-Friday 8am-4pm (PST)

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