Custom Event Setup

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    Free shipping over 100€ Spain / 150€ Europe / 200€ UK / 250€ Worldwide /

    SHIPPING POLICY

    ORDER PROCESSING

    Orders placed on www.weare-notfriends.com are processed Monday-Friday (Excluding major Holidays) and shipped within 1-3 business days.

    • Please note requesting a cancellation is not guaranteed and is a request.
    • During Peak periods and orders placed over the weekend, cancellations may not be possible.
    • In case of return, the customer is responsible for return shipping costs.If you have any questions about your shipping status click here, changes and return please access our returns platform click here for doubts regarding the return process, please send an email to sales@weare-notfriends.com (Monday-Friday 10am-3pm CET)

    SPAIN SHIPPING

    We offer the following Shipping rates to the Spain: 

    • Standard Flat Rate – Rates may vary depending on location and time of year.
    • Pick-Up Rate - Rates may vary depending on location and time of year
    • Balears Island - Rates may vary depending on location and time of year.
    • Canary Island - Rates may vary depending on location and time of year.

    EUROPE & INTERNATIONAL SHIPPING

    Orders placed on www.weare-notfriends.com are processed Monday to Friday (excluding major holidays) and shipped and delivered within 5 to 10 business days.

    Orders will be delivered by MBE Spain and SEUR, UPS or FedEx.

    We offer the following Shipping rates to the Europe: 

    • UK - Rates may vary depending on location and time of the year
    • Europe no EU members - Rates may vary depending on location and time of the year
    • USA -  Rates may vary depending on location and time of the year
    • Rest of the World -  Rates may vary depending on location and time of the year

    INTERNATIONAL DUTIES & TAXES

    The payment of stated fees out of EU are not included at checkout (Customs duties/taxes)

    All applicable sales tax, duties and customs charges are determined by your local government and vary by province.

    Customs charges will be covered at customer's expense. Once your order has been received, duties and taxes are non-refundable.

    Once your order has been received, duties and taxes are non-refundable.

    SUPPORT

    If you have any questions about tracking number check:

    https://return.eship.mbeglobal.com/c945f675 

    For more information you can contact us at sales@weare-notfriends.com. Customer Support hours are Monday to Friday 8.30am to 3.30pm (PST)