FREE SHIPPING OVER 100€ SPAIN / 150€ EUROPE / 200€ UK / 250€ WORLDWIDE / FREE SHIPPING

SHIPPING AND HANDLING

ORDER PROCESSING

Orders placed on www.weare-notfriends.com are processed Monday-Friday (Excluding major Holidays) and shipped within 1-3 business days.

      • Please note requesting a cancellation is not guaranteed and is a request.
      • During Peak periods and orders placed over the weekend, cancellations may not be possible. 
      • If you have any questions about your shipping status click here, changes and return please access our returns platform for doubts regarding the return process, please send an email to sales@weare-notfriends.com (Monday-Friday 10am-3pm CET)

SPAIN SHIPPING

We offer the following Shipping rates to the Spain: 

  • Standard Flat Rate – Rates may vary depending on location and time of year.
  • Balears Island - Rates may vary depending on location and time of year.
  • Canary Island - Rates may vary depending on location and time of year.

INTERNATIONAL (GLOBAL-E) ORDER PROCESSING

We offer the following Shipping rates to the Europe: 

    • Standard Flat Rates may vary depending on location and time of year.

Europe Orders will be subject to:

  • Your order will be delivered by GLS/UPS/DHL. 
  • If you have any questions about tracking number send an e-mail to sales@weare-notfriends.com
  • Global-E will act as the seller of record for these orders.
  • Your bank statement could reflect either Global-E and/or Shopify as the seller.

INTERNATIONAL DUTIES AND TAXES

Duties and taxes are not included on the final checkout.

Orders placed on www.weare-notfriends.com are processed Monday-Friday (Excluding major holidays) and shipped within 5-10 business days.

We offer the following Shipping rates to the Europe: 

    • UK – Rates may vary depending on location and time of year.
    • USA - Rates may vary depending on location and time of year.
    • ASIA - Rates may vary depending on location and time of year.
    • Rest of the world - Rates may vary depending on location and time of year.
  • Your order will be delivered by Big Blue
  • If you have any questions about tracking number check:

     https://track.bigblue.co/we-are-not-friends

  • The payment of stated fees out of EU are not included at checkout (Customs duties/taxes)
  • All applicable sales tax, duties and customs charges are determined by your local government and vary by province.
  • Once your order has been received, duties and taxes are non-refundable.
  • If for any reason you receive an email from DHL or your local customs agency asking for additional payment you should do it.

For more information E-mail us at sales@weare-notfriends.com. Customer Support Hours are Monday-Friday 10am-3pm (PST)

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