Shipping and handling

ORDER PROCESSING

Orders placed on www.weare-notfriends.com are processed Monday-Friday (Excluding major Holidays) and shipped within 1-3 business days.

Please note requesting a cancellation is not guaranteed and is a request.

• During Peak periods and orders placed over the weekend, cancellations may not be possible. 
• If you have any questions about your shipping status click here, changes and return please access our returns platform for doubts regarding the return process, please send an email to [email protected] (Monday-Friday 10am-3pm CET)

SPAIN SHIPPING

We offer the following Shipping rates to the Spain: 

• Standard Flat Rate – Rates may vary depending on location and time of year.
• Balears Island - Rates may vary depending on location and time of year.
• Canary Island - Rates may vary depending on location and time of year.

INTERNATIONAL (GLOBAL-E) ORDER PROCESSING

We offer the following Shipping rates to the Europe: 

• Standard Flat Rates may vary depending on location and time of year.

Europe Orders will be subject to:

• Your order will be delivered by GLS/UPS/DHL. 
• If you have any questions about tracking number send an e-mail to [email protected]
• Global-E will act as the seller of record for these orders.
• Your bank statement could reflect either Global-E and/or Shopify as the seller.

INTERNATIONAL DUTIES AND TAXES

Duties and taxes are not included on the final checkout.

Orders placed on www.weare-notfriends.com are processed Monday-Friday (Excluding major holidays) and shipped within 5-10 business days.

We offer the following Shipping rates to the Europe: 

• UK – Rates may vary depending on location and time of year.
• USA - Rates may vary depending on location and time of year.
• ASIA - Rates may vary depending on location and time of year.
• Rest of the world - Rates may vary depending on location and time of year.
• Your order will be delivered by Big Blue. 
• If you have any questions about tracking number check:
   https://track.bigblue.co/we-are-not-friends
• The payment of stated fees out of EU are not included at checkout (Customs duties/taxes)
• All applicable sales tax, duties and customs charges are determined by your local government and vary by province.
• Once your order has been received, duties and taxes are non-refundable.
• If for any reason you receive an email from DHL or your local customs agency asking for additional payment you should do it.

For more information E-mail us at [email protected]. Customer Support Hours are Monday-Friday 10am-3pm (PST)