SHIPPING AND HANDLING
ORDER PROCESSING
Orders placed on www.weare-notfriends.com are processed Monday-Friday (Excluding major Holidays) and shipped within 1-3 business days.
- Please note requesting a cancellation is not guaranteed and is a request.
- During Peak periods and orders placed over the weekend, cancellations may not be possible.
- If you have any questions about tracking number, changes and return please access our returns platform for doubts regarding the return process, please send an email to help@itsrever.com.
SPAIN SHIPPING
We offer the following Shipping rates to the Spain:
- Standard Flat Rate – Rates may vary depending on location and time of year.
- Balears Island - Rates may vary depending on location and time of year.
- Canary Island - Rates may vary depending on location and time of year.
INTERNATIONAL (GLOBAL-E) ORDER PROCESSING
We offer the following Shipping rates to the Europe:
- Standard Flat Rates may vary depending on location and time of year.
Europe Orders will be subject to:
- Your order will be delivered by GLS/UPS/DHL.
- If you have any questions about tracking number send an e-mail to sales@weare-notfriends.com
- Global-E will act as the seller of record for these orders.
- Your bank statement could reflect either Global-E and/or Shopify as the seller.
INTERNATIONAL DUTIES AND TAXES
Orders placed on www.weare-notfriends.com are processed Monday-Friday (Excluding major holidays) and shipped within 5-10 business days.
We offer the following Shipping rates to the Europe:
- UK – Rates may vary depending on location and time of year.
- USA - Rates may vary depending on location and time of year.
- ASIA - Rates may vary depending on location and time of year.
- Rest of the world - Rates may vary depending on location and time of year.
Payment of duties at checkout covers the following:
- Your order will be delivered by Amphora.
- If you have any questions about tracking number send an e-mail to sales@weare-notfriends.com
- The payment of stated fees at the time of checkout (Customs duties/taxes)
- All applicable sales tax, duties and customs charges are determined by your local government and vary by province.
- Once your order has been received, duties and taxes are non-refundable.
- If for any reason you receive an email from DHL or your local customs agency asking for additional payment, Reach out to sales@weare-notfriends.com.
For more information E-mail us at sales@weare-notfriends.com. Customer Support Hours are Monday-Friday 9am-3pm (PST)