SHIPPING AND HANDLING

ORDER PROCESSING

Orders placed on www.weare-notfriends.com are processed Monday-Friday (Excluding major holidays) and shipped within 1-3 business days.

• Please note requesting a cancellation is not guaranteed and is a request.
• During Peak periods and orders placed over the weekend, cancellations may not be possible. 
• If you have any questions about tracking number send an e-mail to sales@weare-notfriends.com

SPAIN SHIPPING

We offer the following Shipping rates to the Spain: 

• Standard Flat Rate – 2.90€
• Balears Island - 6.90€
• Canary Island - 3.90€ (3-5 business days)

INTERNATIONAL (GLOBAL-E) ORDER PROCESSING

We offer the following Shipping rates to the Europe: 

• Standard Flat Rate – 6.90€

Europe Orders will be subject to:

• Your order will be delivered by Mailboxes. 
• If you have any questions about tracking number send an e-mail to sales@weare-notfriends.com

• Global-E will act as the seller of record for these orders.
• Your bank statement could reflect either Global-E and/or Shopify as the seller.

INTERNATIONAL DUTIES AND TAXES

Orders placed on www.weare-notfriends.com are processed Monday-Friday (Excluding major holidays) and shipped within 5-10 business days.

We offer the following Shipping rates to the Europe: 

• UK – 12.90€
• USA - 12.00€
• ASIA - 18.00€
• Rest of the world - 20.00€

Payment of duties at checkout covers the following:

• Your order will be delivered by Mailboxes. 
• If you have any questions about tracking number send an e-mail to sales@weare-notfriends.com
• The payment of stated fees at the time of checkout (Customs duties/taxes)
• All applicable sales tax, duties and customs charges are determined by your local government and vary by province.
• Once your order has been received, duties and taxes are non-refundable.
• If for any reason you receive an email from DHL or your local customs agency asking for additional payment, Reach out to sales@weare-notfriends.com.

For more information E-mail us at sales@weare-notfriends.com or visit our Live Chat. Customer Support Hours are Monday-Friday 8am-4pm (PST)